Frequently Asked Questions

Need some help?

You’ll find the answers to our most commonly asked questions on the following Frequently Asked Questions. If you can’t find the answer to your question on our FAQs pages, please feel free to contact us for further assistance.


Tile Frequently Asked Questions

Can I get a sample of a tile?

We offer free 10x10cm cut samples of certain tiles (with a delivery charge). At the moment, a 10x10cm cut sample is not available for all tiles and you'll see a Free Cut Sample button on the product page if a free cut sample is available for that product.

You also have the option to purchase a full size single tile of many of our tiles. These can be returned to our warehouse within 14 days for a full refund, however any delivery charges cannot be refunded.

Do you have everything in stock?

As we have an extensive range we unfortunately are unable to stock all items. If your chosen product is not currently in stock, we will advise you of approximate lead times. 

Is everything on the website in stock?

No, we do not have everything in stock. The website states the approximate lead time for dispatch and the sales team can assist in finding alternative options if the website does not provide what you are looking for. 

How can I see how many tiles you have in stock?

The stock level is displayed on the product page for any items you can purchase on the website.

Please call us on 01 855 5200 or contact us using the ‘Submit Order Enquiry’ form on the product page if you have a query about stock levels or ordering any other products. 

How do I know if a tile comes in another colour?

As we have an extensive range we unfortunately are unable to stock all items. If your chosen product is not currently in stock, we will advise you of approximate lead times. 

Is everything on the website in stock?

Some of the tiles shown on our website come in multiple sizes, colours and finishes. Please contact us and would be happy to send you a link to a brochure showcasing the full collection.

How accurate are the products and the colours of the products that are on the website?

Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece. Please contact us if you’d like to purchase a sample before making your final decision.

What are your Showroom opening hours?

Our Showroom opening hours are Monday - Friday 8.30am – 5.30pm, Saturday 9am - 5pm and Sunday and Bank Holidays 1pm – 5.30pm.

 

How long does delivery take?

We aim for delivery of stocked items to be made 3 working days from date of order. We will notify you once your order has been dispatched for delivery to you.

Unstocked items will need to be ordered in specifically, and the website product page provides an approximate lead time for that item. We will notify you once all your items have arrived at our warehouse and the order has been dispatched to you.

If you have selected Click & Collect, we will notify you once your order is available for collection from the TileStyle warehouse in Ballymount, Dublin 22.

How much does delivery cost?

Delivery charge depends on the weight and quantity you are purchasing as well as the delivery location. Please visit our Delivery Information page (link to Delivery info page) for detail on our delivery charges.

How are your deliveries made?

Deliveries are made through a network of local and national delivery partners from Monday to Friday (9am – 5pm). Small deliveries of up to 30kgs are delivered to your door.

Most deliveries over 30kgs will arrive on a pallet(s), usually by a tail lift vehicle and will be dropped to the nearest accessible location (kerbside delivery). For insurance and health and safety regulations, our delivery partners are unable to carry any material into your property. As your delivery will most likely include heavy items, we advise you to arrange assistance to load the goods into your house.

Can I collect my order?

Yes, you can collect your order from the TileStyle warehouse in Ballymount, Dublin 22 [link to warehouse page]. Please select the ‘Click & Collect’ at the checkout if you wish to collect your order rather than having it delivered.

We aim for stocked items to be available for collection within 2 working days of the order being placed. We will notify you once your order is available for collection from our warehouse.

Unstocked items will need to be ordered in specifically, and the website product page provides an approximate lead time for this available for collection. We will notify you once all items in your order are in our warehouse and your order is ready for collection.

When can I collect my order?

We aim for stocked items to be available for collection within 2 working days of the order being placed. We will notify you once your order is available for collection from our warehouse.

Unstocked items will need to be ordered in specifically, and the website product page provides an approximate lead time for this available for collection. We will notify you once all items in your order are in our warehouse and your order is ready for collection.

You can collect your order from our Warehouse [link to warehouse page] at the following times:
9am to 5.30pm Monday to Saturday
1.30 to 5.30pm on Bank Holiday Mondays

Please note the warehouse is not open on Sundays for order collection.

Can I return leftover tiles?

If the tiles are a stocked item with the same batch still available in stock and are in a resalable condition, you may be able to return them to us. However, they would be subject to a 15% restocking charge. Please contact us and we can advise you regarding returning your tiles.

What is your online returns policy?

Please click here (link to Returns info page) to view our returns policy for website orders.

Can I place an order over the phone?

Yes, please call us on 01 855 5200 to place an order over the telephone. Our opening hours are Monday - Friday 8.30am – 5.30pm, Saturday 9am - 5pm and Sunday and Bank Holidays 1pm – 5.30pm.

Do your prices include VAT?

All prices on our website include VAT at 23%.

Can I order single tiles or do I have to purchase complete boxes?

Any tiles in the Clearance section of the website must be purchased by the box. The product page states the square metre coverage per box.

Any other tiles can usually be purchased in the quantity you require, either by the square metre or by the tile.

Do you install?

No, we are supply online but can give contact numbers for installers if required. Please note, these installers do not work for TileStyle.

How do I work out my area?

Please contact us with your room measurements and we would be happy to assist you in calculating the quantity you require for your area. Please note we cannot be held responsible for guidance on measurements and all measurements must be approved by your fitter/contractor.


Wood Flooring Frequently Asked Questions

What type of floor should I buy if I’m using an underfloor heating system?

Most types of flooring are compatible with underfloor heating systems (UFH). The main exception to this is solid wood. Solid wood can be unstable if used in conjunction with UFH and can be prone to movement which is less than ideal. If you want a natural wood floor to use in conjunction with an underfloor heating system then engineered wood is usually the ideal option. If you want a highly durable, maintenance free floor to use in conjunction with an UFH system, you could use laminate or LVT.

If you are unsure however, one of our wood specialists at TileStyle would be happy to discuss your project in greater detail and recommend suitable products.

Do the terms Hardwood floor and Solid wood floor mean the same thing?

Not exactly - Hardwood refers to the species of tree that the flooring is made from, for example, Oak, Maple and Ash are types of hardwood. Spruce, Pine and Larch are types of softwood. This term can be slightly misleading as hardwood is not necessarily harder or more dense than soft wood.

The terms come from the fact we refer to deciduous trees which lose their leaves annually as hardwood (these trees grow slowly and as a rule of thumb tend to be more dense) and referring to coniferous or evergreen trees which retain their foliage year round (conifers tend to grow faster than deciduous and as such are less dense).

Solid wood simply refers to the construction of the piece of flooring. You could have solid hardwood (a solid oak floor for example), or a solid softwood floor (pitch pine is a softwood floor a lot of us would have seen in Ireland).

An engineered oak floor could be referred to as an engineered hardwood floor.

Is a solid wood floor more hard-wearing than an engineered floor?

Not necessarily. If we compared a piece of solid oak flooring next to a piece of engineered oak flooring, on the surface their resistances to scratches or damage would be identical as the surface material is the same. The differences between solid and engineered wood are only apparent below the surface and as such do not really affect the wearing capabilities of the floor.

Can I re-sand my solid wood floor? How about an engineered wood floor?

Solid wood floors can be sanded and refinished a number of times, which is a big positive when considering what type of floor works best for your home. Modern day sanding machines are dust free and a professional can sand and refinish your solid wood floor with minimal disruption and have your solid wood floor looking like brand new. You can even choose to stain your wood floor a new colour during this process meaning your solid wood floor can evolve with new interiors ternds.

Engineered wood floors can also be sanded and refinished in most cases. This is dependent on the ‘wear-layer’ of your floor. An engineered wood could have up to 6mm of the surface material (Oak/Ash/Maple etc.), meaning you could have this layer sanded and refinished just like a solid oak floor. The difference being a smaller wear layer means you likely won’t be able to sand and refinish an engineered floor quite as many times as you could sand and refinish a solid wood floor.

Can I re-sand my solid wood floor? How about an engineered wood floor?

Absolutely. Wood floors are protected either with a lacquered or oiled finish (read more on differences between lacquer and oil below); these finishes are what make wood flooring water or stain resistant. With wood being a natural product, it is definitely not immune to damage, but with the right care (cleaning up spills as they happen and not allowing liquid to stand on the surface for extended periods of time) and the right maintenance products (a quick clean and application of either lacquer refresher or maintenance wax) you can expect a wood floor in your kitchen to be a staple feature of your home for a very long time.

Can I get a sample of wood?

Yes, once an item is in stock a small sample can be arranged for collection or delivery. You can use the Request Sample form on our Wood Flooring product pages to request a sample.

What is the difference between a ‘floating’ floor and a ‘glue-down’ floor, and which option works best for me?

A floating floor simply refers to the way a floor is installed, this installation method can be used for solid wood, engineered, laminates or LVT floors. Floating simply means the floor is ‘loosely’ laid on your sub-floor, and not stuck in place. Floating installations are fast to install, saving time and money, and comes with some extra benefits, namely if you ever wanted to change your floating floor it can be uplifted very easily. You could even uplift a floating floor and choose to have it reinstalled in another area. If you choose to go for a floating floor you usually have to use underlay beneath your floor and choosing to go for a premium, high quality underlay will make a big difference to the comfort and noise levels in your home over the years to come.

A glue-down installation is as straight forward as it sounds. Your floor gets glued down to the subfloor (this can be concrete, poured screed etc.) and it really is as simple as that! A glue-down installation can be slightly more costly when it comes to installation as it will take your contractor longer to do, but it comes with some benefits of its own – namely a glue-down installation will make your floor feel extremely ‘solid’ in the sense that there will be no movement in the floor, and the noise levels will be the lowest out of all the installation options. People often associate parquet flooring with looking and feeling very solid, the reason for this is parquet flooring is almost always glued in place and as such has gained a reputation for the solid feel that comes with a glue-down installation.