You’ll find the answers to our most commonly asked questions here. If you can’t find the answer to your question below, please feel free to contact us for further assistance.
Frequently Asked Questions
Need Some Help?
General FAQs
Is everything on the website in stock?
The website product page will show if that product is currently in stock. If your chosen product is not currently in stock, the website product page will advise of an approximate lead time. Please note that the indicated lead times are subject to change depending on product availability.
If you place an order for item(s) that are not in stock, we will notify you once all your items have arrived at our warehouse and the order has been dispatched to you/is available for collection.
How accurate are the products and colours that are on the website?
Images are for guidance only. Please be aware all computer and phone screens show colour slightly differently.
Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece.
If you wish to see a sample of a tile, we offer free 10x10cm cut samples of certain tiles. You can order up to 3 free cut tile samples for collection from our Warehouse or pay a delivery charge of €5.99. You'll see a ‘Free Cut Sample’ button on the page if a cut sample is available for that tile.
You also have the option to purchase a full size single tile for many of our tiles. You’ll see a ‘Full Size Sample’ button on the page if that option is available.
Please note that tile samples are indicative only. Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece. There may be a slight variation between a sample and the subsequent tile order due to different tile production batches.
Where is the TileStyle Showroom?
TileStyle's stunning 52,000ft showroom is located in Ballymount, Dublin. For our location click here.
What are your Showroom opening hours?
You can see our current showroom opening hours here.
What is your online returns policy?
Please click here to view our returns policy for website orders. Please email online@tilestyle.ie if you wish to return an online order.
Do your prices include VAT?
All prices on our website include VAT at 23%.
Can I amend my order after it has been placed?
If you need to make a change to your order after it was placed online, please email online@tilestyle.ie with your order number as soon as possible.
Once your order has left our warehouse for delivery, we’re unable to make any amendments.
I made a mistake with my delivery address, can I change it?
If you make a mistake with your delivery address, please email online@tilestyle.ie with your order number and the correct delivery address as soon as possible. Once your order has left our warehouse for delivery, we’re unable to make any amendments.
Delivery & Collection FAQs
Do you deliver to my area?
Our online order can only be delivered within the Republic of Ireland.
How long does delivery take?
We aim for delivery of stocked items to be made within 3-5 working days (Monday - Friday excluding bank holidays) from the date of order. The lead time for samples may be longer depending on availability. We will notify you once your order has been dispatched for delivery to you. Please ensure that someone is at the property to accept the delivery.
Non-stocked / Special Order items will need to be ordered in especially, and the website product page provides an approximate lead time for that item. These orders cannot be cancelled or returned once placed. We will notify you once all your items have arrived at our warehouse and the order has been dispatched to you.
Our courier partners will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside of their control and we shall be under no liability for any delay or failure to deliver the products within estimated timescales. Please consider this when booking installation.
If you have selected Click & Collect, we will notify you once your order is available for collection from the TileStyle Warehouse in Ballymount, Dublin 22.
How much does delivery cost?
The delivery charge depends on the item, the weight and quantity you are purchasing, as well as the delivery location (please note that online orders can only be delivered within the Republic of Ireland. Please visit our Delivery Information page for more details on our delivery charges.
How are deliveries made?
Deliveries are made through a network of local and national delivery partners from Monday to Friday (9am – 5pm).
Our delivery service is a kerbside delivery service. This means that when the order is delivered, it will be left at the nearest accessible location outside the property building/apartment block, providing there is a solid, smooth surface suitable to operate a pallet truck.
For insurance reasons, the courier is unable to carry any material into the building. Please ensure you have suitable help to carry the goods into your property.
In most cases tiles, even quantities with a low weight, need to be delivered on a pallet rather than as a parcel to minimise the risk of breakages. Pallet deliveries will usually arrive by a tail lift vehicle and be delivered to the nearest accessible location to the property.
Certain items, such as baths, shower screens, shower trays, basins, WCs, mirrors, bathroom furniture and other larger items also need to be delivered on a pallet due to their size and to minimise the risk of damage.
Please note that online orders can only be delivered within the Republic of Ireland. If you would like to place an order for delivery to Northern Ireland, please contact our Showroom.
Please visit our Delivery page for more information.
Do you collect pallets after delivery?
TileStyle does not provide a pallet collection or disposal service following delivery. The responsibility for the removal and proper disposal or reuse of any pallets used in the delivery rests solely with the customer.
Can I collect my order?
Yes, you can collect your order from the TileStyle Warehouse in Ballymount, Dublin 22. Please select the ‘Click & Collect’ option at the checkout if you wish to collect your order.
We aim for stocked items to be available for collection within 2 working days of the order being placed. The lead time for samples may take slightly longer.
Non-stocked/Special Order items will need to be ordered in specifically, and the website product page provides an approximate lead time for this, available for collection. We will notify you once all items in your order are in our warehouse and your order is available for collection.
We will notify you once your order is available for collection from our Warehouse.
Please give your order number to our warehouse team and the order will then be prepared for you. The final collection time is 5.15pm.
All orders must be collected within 14 days of the goods being available from our warehouse.
You can collect your order from our Warehouse. Click here for our warehouse opening hours.
Our Warehouse is closed on Saturdays and Sundays.
When can I collect my order?
We aim for stocked items to be available for collection within 2 working days of the order being placed. The lead time for samples may be slightly longer, depending on availability. We will notify you once your order is available for collection from our warehouse.
Non-stocked/Special Order items will need to be ordered in specifically, and the website product page provides an approximate lead time. We will notify you once all items in your order are in our warehouse and your order is available for collection.
You can collect your order from our Warehouse. Click here for our warehouse opening hours.
Please note the warehouse is not open on Saturdays or Sundays for order collection.
Tile FAQs
Can I get a sample of a tile?
10x10cm cut samples are available to purchase for many of our tiles. You also have the option to purchase a full size single tile for many of our tiles.
You can choose to collect the samples from our Warehouse or to have them delivered. You can return these within 14 days for a full refund, however any delivery charges cannot be refunded.
Please note that tile samples are indicative only. Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece. There may be a variation between a sample and the subsequent tile order due to different tile production batches.
Cut samples are sometimes relevant to several sizes of a tile and should be used as a general visual reference only. Please refer to individual product information sheets for specific thicknesses and detail relevant to each size of tile. Product information sheets can be found at the bottom of the website product descriptions.
T&Cs apply.
How can I see how many tiles you have in stock?
The stock level is displayed on the product page for any items you can purchase on the website. If the product is not currently in stock, the website product page will show an approximate lead time.
If you place an order for item(s) that are not in stock, we will notify you once all your items have arrived at our warehouse and the order has been dispatched to you/is available for collection.
How do I know if a tile comes in another colour?
Some of the tiles shown on our website come in multiple sizes, colours and finishes. Please contact us and we would be happy to advise if that tile comes in other colours.
How accurate are the products and the colours of the products on the website?
Images are for guidance only. Please be aware all computer and phone screens show colour slightly differently.
Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece.
If you wish to see a sample of a tile, we offer free 10x10cm cut samples of certain tiles. You can order up to 3 free cut tile samples for collection from our Warehouse or pay a delivery charge of €5.99. You'll see a ‘Free Cut Sample’ button on the page if a cut sample is available for that tile.
You also have the option to purchase a full size single tile for many of our tiles. You’ll see a ‘Full Size Sample’ button on the page if that option is available.
Please note that tile samples are indicative only. Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece. There may be a slight variation between a sample and the subsequent tile order due to different tile production batches.
Can I return leftover tiles?
You have the right to return stocked goods that were purchased online at tilestyle.ie, any time before and up to fourteen days from the day after the goods are received by you, provided that the goods and packaging are in perfect and resalable condition.
Click here to view our online returns policy. Please email online@tilestyle.ie if you wish to return an online order.
Please note: All orders must be returned to our Warehouse, we are unable to accept returns to our Showroom. Please click here to view our Warehouse location and opening hours.
Please email info@tilestyle.ie with any queries regarding orders placed in the TileStyle Showroom.
Can I order single tiles or do I have to purchase complete boxes?
Some of our tiles can be sold by tile, others have to be purchased by the box. The website product page will show which option is available for that tile.
How do I work out how may tiles I need?
We have an Area Calculator to help you calculate how many tiles you need. That can be found on the website tile product pages.
Please contact us if you have any questions, or alternatively you can provide us with your room measurements and we would be happy to assist you in calculating the quantity you require for your area.
Please note we cannot be held responsible for guidance on measurements and all measurements must be approved by your fitter/contractor.
Sample Tile FAQs
What type of samples do you offer?
We offer two types of Samples depending on the tile:
Cut Samples – Most cut samples are 10x10cm in size, howeverhsome may be slightly larger depending on the tile. These samples are available to purchase for many of our larger tiles and give you a sense of the surface, tone, and texture of the tile. If this option is available, you’ll see a ‘Cut Sample’ button on the product page.
Full Size Samples – Full size samples can also be purchased. You’ll see a ‘Full Size Sample’ button on the product page if this option is available for that tile.
How do you know if a tile has a sample available?
If a sample is available for a tile, you'll see either a ‘Cut Sample’ or ‘Full Size Sample’ button on the tile’s product page. Click the appropriate button to add a sample to your basket.
How do I order samples online?
Simply visit the tile’s product page, click the appropriate sample button and add it to your basket. When you’re ready, proceed to checkout and choose whether you’d like to collect your samples from our Warehouse (Monday to Friday) or have them delivered.
How many samples can I order?
You can order up to eight different samples per order. This allows you to compare various styles, colours, and finishes to find the perfect combination for your space.
Can I collect samples in person?
Yes! You can order your chosen samples online for click and collect from our warehouse. You are also very welcome to visit our Showroom, our team will be delighted to help you with your selection and prepare a sample order for you. Our Showroom is open 7 days a week.
How long will it take to receive my samples?
We aim to dispatch all online sample orders within 2–3 working days, depending on stock availability. Each sample is carefully packaged and includes useful guidance to help with your final selection.
Are samples identical to the tiles I'll receive in my full order?
Samples are intended as a guide only. Due to natural shade variation and differences between tile batches, the colour or tone may vary slightly from the final order. This variation is a normal characteristic of many tile products.
Additional information on Porcelanosa cut sample tiles
Porcelanosa cut samples are sometimes relevant to several sizes of a tile (as noted on the back of the sample card) and should be used as a general visual reference only. Please refer to individual product information sheets for specific thickness and detail relevant to each size of tile. Product information sheets can be found at the bottom of the website product descriptions.
Please note that samples are indicative only. Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece. There may be a slight variation between the sample and the subsequent tile order due to different tile production batches.
Wood Flooring FAQs
What type of floor should I buy if I'm using an underfloor heating system?
Most types of flooring are compatible with underfloor heating systems (UFH). The main exception to this is solid wood. Solid wood can be unstable if used in conjunction with UFH and can be prone to movement which is less than ideal. If you want a natural wood floor to use in conjunction with an underfloor heating system then engineered wood is usually the ideal option. If you want a highly durable, maintenance free floor to use in conjunction with an UFH system, you could use laminate or LVT.
If you are unsure, one of our wood specialists at TileStyle would be happy to discuss your project in greater detail and recommend suitable products.
Do the terms "hardwood floor" and "solid wood floor" mean the same thing?
Not exactly - Hardwood refers to the species of tree that the flooring is made from, for example, Oak, Maple and Ash are types of hardwood. Spruce, Pine and Larch are types of softwood. This term can be slightly misleading as hardwood is not necessarily harder or more dense than soft wood.
The terms come from the fact we refer to deciduous trees which lose their leaves annually as hardwood (these trees grow slowly and as a rule of thumb tend to be more dense) and referring to coniferous or evergreen trees which retain their foliage year round (conifers tend to grow faster than deciduous and as such are less dense).
Solid wood simply refers to the construction of the piece of flooring. You could have solid hardwood (a solid oak floor for example), or a solid softwood floor (pitch pine is a softwood floor a lot of us would have seen in Ireland).
An engineered oak floor could be referred to as an engineered hardwood floor.
Are solid wood floors more hard-wearing than an engineered floors?
Not necessarily. If we compared a piece of solid oak flooring next to a piece of engineered oak flooring, on the surface their resistances to scratches or damage would be identical as the surface material is the same. The differences between solid and engineered wood are only apparent below the surface and as such do not really affect the wearing capabilities of the floor.
Can I re-sand my solid wood, or engineered wood floor?
Solid wood floors can be sanded and refinished a number of times, which is a big positive when considering what type of floor works best for your home. Modern day sanding machines are dust free and a professional can sand and refinish your solid wood floor with minimal disruption and have your solid wood floor looking like brand new. You can even choose to stain your wood floor a new colour during this process meaning your solid wood floor can evolve with new interiors ternds.
Engineered wood floors can also be sanded and refinished in most cases. This is dependent on the ‘wear-layer’ of your floor. An engineered wood could have up to 6mm of the surface material (Oak/Ash/Maple etc.), meaning you could have this layer sanded and refinished just like a solid oak floor. The difference being a smaller wear layer means you likely won’t be able to sand and refinish an engineered floor quite as many times as you could sand and refinish a solid wood floor.
Can I put a wood floors in a kitchen?
Wood floors are protected either with a lacquered or oiled finish; these finishes are what make wood flooring water or stain resistant. With wood being a natural product, it is definitely not immune to damage, but with the right care (cleaning up spills as they happen and not allowing liquid to stand on the surface for extended periods of time) and the right maintenance products (a quick clean and application of either lacquer refresher or maintenance wax) you can expect a wood floor in your kitchen to be a staple feature of your home for a long time.
If you would like to contact us we would be happy to advise further.
What is the difference between 'floating' floor and 'glue-down' floor, and which option works best for me?
A floating floor simply refers to the way a floor is installed, this installation method can be used for solid wood, engineered, laminates or LVT floors. Floating simply means the floor is ‘loosely’ laid on your sub-floor, and not stuck in place. Floating installations are fast to install, saving time and money, and comes with some extra benefits, namely if you ever wanted to change your floating floor it can be uplifted very easily. You could even uplift a floating floor and choose to have it reinstalled in another area. If you choose to go for a floating floor you usually have to use underlay beneath your floor and choosing to go for a premium, high quality underlay will make a big difference to the comfort and noise levels in your home over the years to come.
A glue-down installation is as straight forward as it sounds. Your floor gets glued down to the subfloor (this can be concrete, poured screed etc.) and it really is as simple as that! A glue-down installation can be slightly more costly when it comes to installation as it will take your contractor longer to do, but it comes with some benefits of its own – namely a glue-down installation will make your floor feel extremely ‘solid’ in the sense that there will be no movement in the floor, and the noise levels will be the lowest out of all the installation options. People often associate parquet flooring with looking and feeling very solid, the reason for this is parquet flooring is almost always glued in place and as such has gained a reputation for the solid feel that comes with a glue-down installation.
What is the difference between solid wood, engineered wood, and laminate?
1. Solid wood is made from a single piece of natural wood, it can be oak, maple, ash or any other number of tree species. The main benefit of a solid wood floor being that it can be sanded and refinished multiple times over the course of the lifetime of the floor.
2. Engineered wood is made from natural wood, but rather than being a single piece of wood from top to bottom, engineered wood is made by joining layers of material together. Engineered wood is typically made up of two or three layers – the surface or ‘wear-layer’ is often made from hardwood, with the base layers being made from other raw materials, commonly pine / spruce / douglas fir. This process of clever manufacturing creates a product that is both more environmentally friendly and more mechanically stable than solid wood, without compromising on the beauty of a natural hardwood floor. Engineered wood can typically be sanded and refinished just like a solid floor, but the number of times that this is possible is dependent on the thickness of the surface or ‘wear layer’ of the floor.
3. Solid engineered wood is a variant of engineered wood flooring. Like engineered wood, solid engineered wood is also made from natural wood, but rather than having hardwood on the surface and layers of softwood below – solid engineered wood is comprised of three layers of the surface material, most commonly Oak. This process of clever manufacturing creates a product that is more mechanically stable than solid wood, without compromising on the beauty and longevity of a solid wood floor. Solid engineered wood floors can typically be sanded the same number of times as a solid wood floor.
4. Laminate flooring is also comprised of multiple layers. Laminate flooring has a highly resistant, transparent wear layer on the surface, a design layer below which creates the pattern of the floor i.e. grain, colour etc. and a base layer made of sturdy HDF (High Density Fibreboard).
Can I get a sample of wood flooring?
You can use the Request Sample form on our Wood Flooring product pages to request a sample.
Room Visualiser FAQs
What is the Room Visualiser tool?
Our Room Visualser is an easy-to-use tool that allows you to visualise different tiles within your space. With just a few clicks, you can see how your chosen tiles would look in your home. Try it now.
How do I use the Room Visualiser?
For instructions on how to use our room visualiser tool please see the instructions here.
Do I need to download anything to use the Room Visualiser?
No, just click on the visualiser button to get started.
Can I upload more than one image?
Yes, you can upload more than one image.
Can I filter the tiles within the Room Visualiser?
Yes, click on the 'Filters' button on the left to search by style, color, size and different types of tiles.
How many tiles can I compare?
You can compare different tiles side by side within the same room. Click on the 'Compare' button on the bottom right and that will split the room image in two. Click the 'Left' or 'Right' buttons underneaththe room image to select different tiles to visualise on each side of the room.
Is there a limit on how many times I can use the Room Visualiser?
You can use the visualiser as many times as you like!