Purpose of role:

As part of an experienced retail sales team the primary role is to deliver agreed sales targets and margins, working as a team player within a professional environment assisting and supporting the day to day sales and delivery of excellence in customer service within one of Ireland’s leading ceramic tile, natural stone, bathroom and hardwood flooring retailers.

Main tasks: Ranked by importance

• Sales of ceramic, porcelain, natural stone tiles, bathrooms and wood flooring to the retail customer and the commercial /trade sector.
• Delivery of excellence in customer service through agreed KPI’s and metrics.
  Proactively contribute to the sales and margin development of the overall showroom team performance.
• Assist in the maintenance of agreed showroom displays, showroom quality and appearance levels.
• Assist in carrying out the company’s policies and procedures in relation to Health, Welfare & Safety, HR, standard operating procedures, stock control, cash control and security.

Reporting to: Head Of Retail

Scope of the role:

This is a key role within TileStyle. Achievement of agreed sales targets and customer service delivery targets will be critical to ongoing success. The role will also involve close and regular communication with the showroom team with high levels of self-motivation combined with good team playing characteristics. The showroom environment is constantly adapting to customer and market needs and the need for flexibility will be important.

In line with the retail environment TileStyle operates a 7 day trading cycle all members of the team will be required to work through this cycle.

Person Specification

Skills:

Good interpersonal skills. Problem solving and resolution skills linked with the ability to handle issues using a balance of initiative and use of systems and showroom management support. Full drivers licence. Good literacy and writing skills along with a competent level of IT, experience with a computerised sales, stock and quotation system along with a working knowledge of Microsoft Office or similar packages.

Knowledge:

Knowledge and understanding of a professional retail environment with a focus on design is ideal but not mandatory. Professional selling skills are essential. Knowledge of the ceramic tile, bathroom, natural stone and hardwood flooring industry would be positive, however it is not essential as a comprehensive training programme will be provided.

Experience:

A minimum of 3 years’ experience within a professional retail related environment with exposure to complex and involved sales processes where significant pro-active interaction with customers is required.

Attitudes:

Enthusiastic personality along with a proactive attitude to customers and customer service. A genuine desire to help support a positive team environment coupled with high levels of self-motivation.

Remuneration Package:

Competitive salary with a performance based bonus package. 6 month probationary period. Uniforms are supplied. References will be required.

Please send your application to bernadette@tilestyle.ie

The Role:

As part of an experienced contract flooring and specification sales team within TileStyle, the primary purpose is to develop sales of tiles, bathrooms, wood flooring, solid surface and natural stone within the Irish market through a combination of developing specifications, project tracking and developing active projects. The successful candidate will be required to call to sites and visit architects and designers.

This is an important role within the contracts team of TileStyle, with the achievement of agreed sales and margin targets critical to the ongoing success of the company.

About the Company:

TileStyle is an Irish family run business which was established by Jim McNaughton in 1982 and operates from a 52,000 sq. ft. showroom and a 35,000 sq. ft. warehouse in Ballymount, Dublin 24. Over the last 36 years the company has established itself as a leading retailer of bathrooms, tiles, wood flooring, solid surface and natural stone.

TileStyle is home to Europe’s largest tile and stone showroom and also hosts one of Ireland’s largest and finest bathroom showrooms. We have highly trained teams in both residential and contract sales who focus on satisfying the needs of the retail and specification markets throughout Ireland and beyond.

Our vision is to be an innovative company dedicated to supplying the finest quality products, providing the best customer service and delivering excellent value to all our customers throughout the world.

Our mission is to have the best people working for TileStyle so as to always exceed our customers’ expectations.

Key Responsibilities:

• Develop and increase sales of the 5 core products, Tiles, Bathrooms, Natural Stone, Solid Surfaces and Wood Flooring within TileStyle to the specification and commercial sectors which include Architects, Interior Designers, Quantity Surveyors and Building, Flooring and Plumbing contractors.
• Continuously track the various stages of construction projects through an agreed CRM system.
• Provide five star customer service and follow up active projects whilst working effectively and efficiently with the TileStyle related teams.
• Assist in carrying out the company’s policies and procedures in relation to Health, Welfare & Safety and HR standard operating procedures.

Required Attributes:

• Ability to deal with the pressure of meeting deadlines.
• Strong organisational skills, the ability to work as part of a team and excellent communication skills.
• Attention to detail and accuracy are essential.
• Be proactive and assertive – reacting to key business requirements in a timely manner.
• A knowledge of tiling solutions, bathrooms, stone, and wood flooring would be ideal but is not essential as full training will be given.
• Full drivers licence.

Remuneration Package:

Competitive salary based on experience plus a performance based bonus. References will be required.

Why work with TileStyle?

• Europe’s largest Tile & Stone Showroom (52,000 sq. ft.) and also home to one of Ireland’s largest and finest Bathroom Showrooms.
• A well-established and recognised Irish family business set up in 1982.
• A leading supplier of bathrooms, ceramic and porcelain tiles, wood-flooring, natural stone and solid surface.
• Winner of multiple awards.
• We work with innovative world leading brands and suppliers.
• Our contract and retail teams are highly skilled and trained.
• Regular team training is organised in store by brand representatives and managers alike.
• Located in Ballymount Retail, we are easily accessible from the M50 at Exit 10 and have FREE parking.

Please send your application to bernadette@tilestyle.ie