Delivery Information

Online orders can only be delivered within the Republic of Ireland.

Our delivery service is a kerbside delivery service. This means your order will be delivered to the nearest accessible location outside your property or apartment building. Please ensure you have suitable assistance available, as our drivers are unable to bring any products into your property.

Many orders are delivered on a pallet using a tail lift vehicle. Where access is unsuitable for a standard pallet delivery, for example on gravel, uneven surfaces or where vehicle access is restricted, a Moffett truck may be required. An additional delivery charge may apply.

Please let us know when placing your order if there are any access restrictions at the delivery address, such as gravel or uneven surfaces, steep driveways, narrow access or other conditions that may affect delivery. Our logistics team will review this and determine the most suitable delivery method.

For insurance reasons, the courier is unable to carry goods off the pallet and into the building. Please ensure you have suitable help to move the goods into your property.

If we are unable to complete the delivery because the property is inaccessible, access restrictions were not advised in advance, or no one is available to accept the delivery, a redelivery charge may apply. If this happens, we will contact you to arrange payment and reschedule the delivery.

 


Delivery Charges

The delivery charges below include VAT and apply to online orders placed on TileStyle.ie for delivery within the Republic of Ireland.

Delivery charges are based on the products you order, the quantity, weight and delivery location.

Quantity Dublin Rest of Ireland
Small Parcels €14.15 €14.15
1 pallet / Up to 45m2 €67.65 €77.49
Wood Flooring Pallet €83.64 €125.46
Trims €24.60 €45.51

 

Many products, including tiles, are delivered on a pallet to minimise the risk of damage during transport. Even small quantities of tiles may require pallet delivery. Pallet deliveries are made to the nearest accessible location outside the property as part of our kerbside delivery service.

Large or fragile products, including baths, shower screens, shower trays, basins, WCs, mirrors and bathroom furniture, are also delivered on a pallet to help minimise the risk of damage.

Some wood flooring products are delivered on a double pallet due to their length.

TileStyle does not provide a pallet collection or disposal service after delivery. Any pallets used for delivery remain the customer's responsibility and should be disposed of or reused appropriately.

Where we deliver

Online orders can only be delivered within the Republic of Ireland. We are currently unable to deliver online orders to Northern Ireland. If you would like to place an order for delivery to Northern Ireland, please contact our Showroom.

 


Delivery Timeframes

Deliveries are made Monday to Friday (9am–5pm) through our network of local and national delivery partners.

We aim to deliver in-stock items within 3–5 working days (Monday to Friday, excluding bank holidays) from the date of order. Delivery lead times for samples may be longer, depending on sample availability.

We will notify you once your order has been dispatched. Please ensure that someone is available at the delivery address to accept the delivery.

While we aim to deliver within our estimated timeframes, deliveries to some locations or during particularly busy periods may take longer. For this reason, we recommend waiting until your order has been delivered before booking your installer.

Special order items are ordered specifically for you. The estimated lead time for these products is shown on the product page, but this may change depending on supplier availability. Once all items in your order have arrived at our warehouse, we will notify you when your order has been dispatched.