This returns policy only applies when you make a purchase online from our website.
Please email firstname.lastname@example.org with any returns queries.
- You have the right to cancel your order and return any stocked goods, any time before and up to fourteen days from the day after the goods are received by you, provided that the goods and packaging are in perfect and resalable condition. It is your responsibility to ensure that the returned goods reach us in perfect resaleable condition and therefore all goods should be in their original packaging and the packaging must not have been damaged or marked. Please note that you will be responsible for arranging to return the goods and will also be responsible for the cost of returning the goods to us. A refund of the value of the goods will be made upon our receipt of the returned goods once they have been inspected in our warehouse.
- If the goods returned are not fit for resale as a result of the goods or packaging having been damaged, monies will not be refunded and you will be required to collect the goods from our warehouse within 7 days of having been notified of this fact. If the goods have not been collected within the 7 day timeframe, the goods will be disposed of.
If you change your mind about the goods when you receive them, you have 14 days after the delivery of the goods to return the goods with prior written notice to us at email@example.com.
However please note that cancellation of bespoke, customised or special order (unstocked) goods will not be accepted once your order has been processed online and no returns or exchange will be available. In addition to this, goods sold as part of a Sale, promotion, clearance or as ex-display will not be accepted for return or exchange after the 14 day ‘cooling off period’ has ceased. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.