DELIVERY & RETURNS INFORMATION
Delivery details for orders placed online at tilestyle.ie
|Quantity||Dublin||Rest of Ireland|
|Small Parcels (Up to 30kgs)||€12.30||€12.30|
|1 pallet / Up to 45m2||€49.20||€61.50|
|2 pallets / Up to 90m2||€86.10||€123.00|
|3 pallets / Up to 135m2||€110.70||€184.50|
|4 or more pallets||€30.75 per pallet||€61.50 per pallet|
All deliveries are 3 working days from date of order. Delivery costs include VAT.
Please note that in most cases all tiles, even quantities with a low weight, need to be delivered on a pallet rather than as a parcel to minimise the risk of breakages.
Deliveries are made through a network of local and national delivery partners from Monday to Friday (9am – 5pm).
Most orders are delivered within 3-5 working days. However, there will be occasions when deliveries take longer, so we strongly recommend that you do not arrange for a tradesperson to install the goods until you have received your delivery.
Small deliveries of up to 30kgs are delivered to your door.
Most deliveries over 30kgs will arrive on a pallet(s), usually by a tail lift vehicle and will be dropped to the nearest accessible location (kerbside delivery). Please ensure that there is clear access to the specified delivery location. Obstructions or hazards such as uneven paths or driveways, steps, lifts, parked vehicles or other obstacles, parking restrictions etc. will impact on how close to your home the delivery can be made.
For insurance and health and safety regulations, our delivery partners are unable to carry any material into your property. As your delivery will most likely include heavy items, it is advisable to have assistance to load the goods into your house.
The customer or a dedicated representative of the customer must be at the point of delivery to confirm receipt. If our delivery partner is unable to gain access to the agreed delivery location or there is no one to accept the goods, an alternative delivery date will be arranged. In these circumstances, you will be charged an additional delivery fee.
Please provide a mobile number when placing your order so that we can provide the best possible service when organising your delivery.
Cancellation & Returns
This returns policy only applies when you make a purchase online from our website.
- You have the right to cancel your order and return the goods, anytime before and up to fourteen days from the day after the goods are received by you provided that the goods are in perfect condition and the packaging remains unopened and in a sellable condition. It is your responsibility to ensure that the returned goods reach us in perfect resaleable condition and therefore all goods should be in their original packaging and the packaging must not have been opened or marked. Please note that you will be responsible for arranging to return the goods and will also be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods once they have been inspected in our warehouse.
- If the goods returned are not fit for resale as a result of the goods having been opened or damaged in transit, the goods will not be refunded and you will be required to collect the goods from our warehouse within 7 days of having been notified of this fact. Alternatively if the goods have not been collected within the 7 day timeframe, the goods will be disposed of.
- If you change your mind about the goods when you receive them, you have 14 days after the delivery of the goods to return the goods with prior written notice to us at [email protected]. However please note that cancellation of bespoke, customised or special order goods will not be accepted once your order has been processed online and no returns or exchange will be available for special offer goods. In addition to this, goods sold as part of a Sale, promotion, clearance or as ex-display will not be accepted for return or exchange after the 14 day ‘cooling off period’ has ceased.
- In the event that the Company agrees to accept returns from a customer, and this will be at the discretion of the Company, a handling charge of 15% will apply.