We're looking for a Bathroom Sales Specialist to join the team at our busy Dublin showroom
Purpose of role: This is a full-time, permanent role. As part of the Bathroom Sales Team working alongside an experienced retail sales team, the primary role is lead and deliver agreed sales targets for the TileStyle bathroom product range. Maintaining and developing the bathroom retail showroom environment within TileStyle will also be a core function together with the ongoing development of the TileStyle sales teams through on-going training and team work.
Experience of delivering superior customer service within the bathroom market is vital along with managing the sales cycle from sales and design to logistics and after sales support.
Main tasks: Ranked by importance
1. Selling of the complete bathroom package within a retail customer environment and experience in dealing with the design and specification segments of the market along with dealing with the trade and contractors.
2. Delivery of excellence in customer service through agreed KPI’s and metrics.
3. Assist in carrying out the company’s policies and procedures in relation to Health, Welfare & Safety, HR, standard operating procedures, stock control, cash control and security.
Scope of the role: This is a key role within TileStyle. Achievement of agreed sales targets and customer service delivery targets will be critical to ongoing success. The role will also involve close and regular communication with the showroom team and high levels of self-motivation combined with good team playing characteristics are required. The showroom environment is constantly adapting to customer and market needs and the need for flexibility will be important.
In line with the retail environment, TileStyle operate a 7 day trading cycle. All members of the team are required to work through this cycle.
Skills: Good interpersonal skills. Problem solving and resolution skills linked with the ability to handle issues using a balance of initiative and use of systems and showroom management support. Full drivers licence. Good literacy and writing skills, a competent level of IT, experience with a computerised sales, stock and quotation system along a working knowledge of Microsoft Office or similar packages. Experience of using design packages such as Plan It Fusion.
Knowledge: Knowledge and understanding of a professional retail environment with a focus on design is ideal but not mandatory. Professional selling skills are essential.
Experience: A minimum of 3 years’ experience within a professional bathroom retail environment with exposure to complex and involved sales processes where significant proactive interaction with customers is required.
Attitudes: Enthusiastic personality with a proactive attitude to customers and customer service. A genuine desire to help support a positive team environment coupled with high levels of self-motivation.
Competitive salary package, including a performance based bonus package. 6 month probationary period, References and medical check-up will be required.